She didn't really use any of the other Office programs, but I noticed it would occasionally happen with Excel as well as with Powerpoint. Installed Office 2016 and it did the same exact thing. We were almost up on the 365 subscription, so I decided to purchase Office 2016 Pro. "Word has encountered an unexpected problem.". A few months later, she would be using Word and the screen would frequently go black, flash back on, and most of the time it would crash.
I bought this ASUS E205SA for my wife about a year and a half ago and it came pre-installed with Windows 10 and Office 365.
I will try to be as detailed as I can about this, because I have tried just about everything I can think of at this point. I have been working through this one for awhile now.
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